This Privacy Policy was last updated on
This Privacy Policy describes how LuckyGreen Casino («we», «us», or «our») collects, uses, discloses, and safeguards your personal information when you use our website, casino-luckygreen-au.com (the «Site»), and any related services (collectively, the «Services»). Your privacy is of paramount importance to us, and we are committed to protecting it in accordance with Australian privacy laws.
By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you («Personal Information»). The categories of Personal Information we collect include:
- Account Information: When you register an account, we collect your name, date of birth, email address, postal address, telephone number, and chosen username and password.
- Verification Information: To comply with legal obligations, we collect copies of identification documents (such as a passport, driver’s license, or utility bill) for age and identity verification.
- Financial Information: Details necessary to process transactions, including payment card information, bank account details, e-wallet account information, and your transaction history.
- Gaming and Activity Data: Information about your gaming activity, bets, winnings, losses, and gameplay preferences.
- Technical and Device Data: Your IP address, browser type and version, time zone setting, operating system, device identifiers, and other technology on the devices you use to access our Services.
- Usage Data: Information about how you use our Site, including pages visited, time spent on pages, clickstream data, and any links you click.
- Communications Data: Records of your communications with our customer support team, including emails and live chat transcripts.
- Marketing Preferences: Your preferences in receiving marketing from us and your communication preferences.
2. Purposes of Using Your Personal Information
We use your Personal Information for the following business purposes:
- To Provide and Manage Our Services: To create and administer your player account, process your deposits and withdrawals, and facilitate your participation in games.
- To Verify Your Identity: To confirm your identity, age, and eligibility to use our Services as required by law and our licensing conditions.
- For Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws, responsible gambling regulations, and tax reporting requirements.
- To Ensure Security and Prevent Fraud: To monitor and protect the security of our Services, detect and prevent fraud, money laundering, cheating, and other illegal activities.
- To Communicate With You: To provide customer support, respond to your inquiries, and send you important service-related communications (e.g., account verification updates, changes to our terms).
- For Marketing (With Your Consent): To provide you with information about promotions, bonuses, new games, and special offers, where you have opted in to receive such communications. You can opt-out at any time.
- To Improve Our Services: To analyze user behavior, troubleshoot technical issues, conduct research, and improve the functionality and user experience of our Site.
- To Enforce Our Rights: To enforce our Terms and Conditions and other agreements, and to protect the rights, property, or safety of LuckyGreen Casino, our users, or others.
3. Legal Bases for Processing
We process your Personal Information based on one or more of the following legal grounds:
- Contractual Necessity: Processing is necessary for the performance of the contract with you (i.e., to provide the gaming services).
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, network security, service improvement), provided your interests and fundamental rights do not override those interests.
- Consent: We rely on your explicit consent for specific purposes, such as certain marketing communications. You have the right to withdraw consent at any time.
4. Disclosure of Your Personal Information
We may share your Personal Information with the following categories of third parties:
- Service Providers: Trusted third parties who perform services on our behalf, such as payment processors, identity verification services, IT and hosting providers, data analytics providers, customer support platforms, and marketing agencies. These parties are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.
- Professional Advisors: Our lawyers, auditors, insurers, and other professional advisors where necessary.
- Regulatory and Law Enforcement Bodies: Government authorities, law enforcement agencies, courts, and gambling regulators, where we are legally required to do so or to protect our legal rights.
- Business Transferees: In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, or sale of some or all of our assets, your information may be transferred as a business asset.
- Other Third Parties: With your explicit consent or at your direction.
5. International Transfers
Your Personal Information may be transferred to, and stored at, destinations outside Australia, including countries that may not have the same level of data protection laws. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law, using appropriate safeguards such as standard contractual clauses approved by relevant authorities.
6. Data Security
We have implemented comprehensive technical and organizational security measures designed to protect your Personal Information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, access controls, and secure server environments. While we strive to protect your information, no electronic transmission or storage method is completely secure.
7. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by the nature of the data and our legal obligations. After the retention period expires, we will securely delete or anonymize your information.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your Personal Information, including:
- Right to Access: Request access to the Personal Information we hold about you.
- Right to Correction: Request correction of any inaccurate or incomplete information.
- Right to Erasure: Request deletion of your Personal Information under certain circumstances.
- Right to Restrict Processing: Request restriction of processing your information.
- Right to Object: Object to processing based on our legitimate interests.
- Right to Data Portability: Request transfer of your data to another controller.
- Right to Opt-Out of Marketing: Unsubscribe from our marketing communications at any time by clicking the «unsubscribe» link in any email or contacting us.
To exercise any of these rights, please contact us using the details below.
9. Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies to distinguish you from other users, enhance your experience, and analyze Site traffic. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that disabling or refusing cookies may render some parts of our Site inaccessible or not function properly.
10. Third-Party Websites
Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the «Last Updated» date. Your continued use of the Services after any change means you accept the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Email: [email protected]